These Terms govern your access to and use of Claura, a platform for discovering, organising, classifying, searching, and exporting financial documents. By creating an account or connecting a source you agree to them. Claura is a business service and is not directed at consumers.
Claura is operated by DjaloVentures OÜ (registration code 16915498), Narva mnt 5, 10117 Tallinn, Estonia. These Terms form a binding agreement between you and Claura and apply together with our Privacy Policy and, where you process third-party personal data, our Data Processing Addendum. A signed order form, where one exists, prevails to the extent of any conflict. If you do not agree, do not use the Service.
You must be at least 18 and able to enter a contract, and you may only connect sources and process documents you are authorised to access. You are responsible for your credentials and for activity under your account. Firm accounts may invite members and grant client access at defined levels, and the account owner is responsible for managing those permissions.
The Service is provided as described at sign-up, in your plan, or in an order form, and may be offered free of charge or on a paid basis. Where the Service is paid, you agree to pay the stated fees, which are exclusive of applicable taxes and non-refundable except where required by law or your order form. Free access may be modified or discontinued. Paid billing terms take effect only once a plan or order form specifying fees has been agreed with you.
Claura connects to the email and financial sources you authorise through a standard OAuth flow operated by the provider. The access requested is read-only, and Claura does not ask for or store your email password. Authorisation tokens are encrypted before storage and used solely to provide the Service. You can disconnect a source at any time; data already ingested remains in your workspace until you delete it.
When you connect a source you instruct Claura to scan the mailbox for messages with attachments, retrieve financial-document attachments (currently PDF and common image types), process related metadata and a limited body excerpt used for classification, and periodically re-scan for new documents. An initial historical scan covers a recent window of messages. You are solely responsible for confirming that you may connect each source and process the data it contains, including third parties' personal data.
Claura stores document files and processes them through text extraction, OCR, classification, field extraction, duplicate detection, entity inference, and indexing. Discovery is not guaranteed to be complete: Claura depends on the provider's data, supported file types, the scan window, and automated detection, and may not discover every document or may retrieve non-financial items. You remain responsible for maintaining your own complete and accurate records.
Claura uses deterministic rules and AI to classify documents and infer attributes such as vendor, amount, currency, date, and tax details, and provides full-text and semantic search and an AI assistant. These features are an aid only.
AI and extracted outputs may be inaccurate, incomplete, or misleading, and search results may be incomplete. You remain responsible for independently verifying any output before relying on it, and must not rely on it as the sole basis for any financial, accounting, tax, payment, or legal decision. Claura does not provide accounting, bookkeeping, auditing, tax, or legal services or advice and does not replace a professional advisor. To provide these features, relevant content is processed by third-party AI and OCR providers, which may involve transfer outside the EEA under appropriate safeguards.
You can download original files and export documents and data as ZIP archives, CSV manifests, accountant packages, and accounting-software-compatible files. Exports are generated from data then held in your workspace, which may include unverified or AI-generated values, so you are responsible for reviewing exported data before submitting it anywhere. Generating an accounting-software file does not transmit your data to that provider unless you import it.
You agree not to use the Service unlawfully or in breach of third-party rights; connect sources or process data you are not authorised to; upload malicious code or disrupt the Service; attempt unauthorised access; reverse engineer the Service except where the law permits; build a competing product or resell the Service except as expressly permitted; or circumvent usage limits and access controls.
Claura and its licensors retain all rights in the Service. You receive a limited, non-exclusive, revocable right to use it for your internal business purposes. Feedback you provide may be used by Claura without restriction.
You retain ownership of your content. You grant Claura a limited licence to host, store, process, transmit, and display your content, and to create derived data such as extracted fields and search indexes, solely to provide and secure the Service for you. You are responsible for the accuracy, legality, and ownership of your content. Where it includes personal data, our Privacy Policy and DPA apply, and for third-party personal data you act as controller and Claura as processor.
We operate Claura as production software but do not guarantee uninterrupted, error-free, or completely secure access, and the Service depends on third parties such as Google, Microsoft, AI/OCR providers, and hosting infrastructure. Unless an order form states a service level, no uptime commitment applies. Beta features are provided as-is and may change or be withdrawn. A current list of sub-processors that handle your content is maintained and available on request.
We apply reasonable and appropriate technical and organisational measures, including encryption of authorisation tokens, access controls, and workspace isolation. No method of storage or transmission is completely secure, and you are responsible for safeguarding credentials and managing user access. Personal-data security incidents are handled under the DPA, Privacy Policy, and applicable law.
To the maximum extent permitted by law, the Service and all outputs are provided 'as is' and 'as available', without warranties of any kind, including merchantability, fitness for a particular purpose, accuracy, non-infringement, or that discovery, classification, extraction, or search will be complete or correct. Nothing excludes any warranty or liability that cannot lawfully be excluded.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data. Claura's total aggregate liability will not exceed the greater of the fees paid or payable in the 12 months before the claim, or one hundred euros (€100) where the Service is provided free of charge. Claura is not liable for loss arising from reliance on outputs or incomplete discovery. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
You agree to indemnify and hold harmless Claura and its officers, directors, employees, and agents from claims and expenses arising out of your content, your connection of sources or processing of data without authorisation or in breach of law or third-party rights, your breach of these Terms, or your unlawful use of the Service.
You may stop using the Service and delete your account at any time. We may suspend or terminate access for material breach, overdue fees, legal requirements, security risk, suspected misuse, or, for free accounts, extended inactivity, giving notice and an opportunity to cure where practicable. On termination your access ceases; we will, where feasible, make your content available for export for a limited period, then delete or de-identify it unless retention is legally required.
These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts of the Republic of Estonia in Tallinn, without prejudice to any mandatory rights you have where you are established.
We may modify or discontinue features and may update these Terms, notifying you of material changes by email or through the Service; continued use after the effective date is acceptance. These Terms, the Privacy Policy, the DPA, and any order form are the entire agreement. If a provision is unenforceable, the rest remain in effect. You may not assign these Terms without our consent; we may assign on a merger, acquisition, or sale of assets.
Questions about these Terms or commercial agreements can be sent to legal@claura.io. DjaloVentures OÜ, Narva mnt 5, 10117 Tallinn, Estonia.
